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WhatsApp Connector for Jira

Revolutionize Omnichannel Support with WhatsApp

Integrate WhatsApp with your Jira Service Management portal to enhance customer support capabilities.

Report Issues
On The Go

Customers can conveniently report issues directly through their preferred platform, WhatsApp, their go-to messaging app. No app switching, no long forms, just easy reporting!

Conversational
Support in Jira

Manage customer conversations directly within your existing Jira workflow. Reduce response times and keep your team in the loop.

Clear Communication with Voice Notes

Ditch the text back-and-forth! Capture detailed explanations and information through voice notes for faster issue resolution.

Know Your Customers
Instantly

Access customer details with a single click, allowing for personalized support and quicker troubleshooting.

See Customer
Support History

Quickly view a user’s past ticket history to understand the context and resolve issues efficiently.

Automate Support
with a Chatbot

Create a custom WhatsApp chatbot to answer FAQs and guide basic troubleshooting. Free up your team and deliver exceptional support.

Customize Data Collection

Tailor the information you capture in tickets to your specific needs with custom fields.

Improved Collaboration

Mention specific users within Jira tickets to streamline internal communication and collaboration.

Speak their Language

Integrate emojis into your communication for a more engaging and friendly support experience.

Testimonials

Install Mobile for Jira

Step 1: Install WhatsApp Connector for Jira

Step 2: Connect Twilio Account to WhatsApp Connector for Jira

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