Customers can conveniently report issues directly through their preferred platform, WhatsApp, their go-to messaging app. No app switching, no long forms, just easy reporting!
Conversational Support in Jira
Manage customer conversations directly within your existing Jira workflow. Reduce response times and keep your team in the loop.
Clear Communication with Voice Notes
Ditch the text back-and-forth! Capture detailed explanations and information through voice notes for faster issue resolution.
Know Your Customers Instantly
Access customer details with a single click, allowing for personalized support and quicker troubleshooting.
See Customer Support History
Quickly view a user’s past ticket history to understand the context and resolve issues efficiently.
Automate Support with a Chatbot
Create a custom WhatsApp chatbot to answer FAQs and guide basic troubleshooting. Free up your team and deliver exceptional support.
Customize Data Collection
Tailor the information you capture in tickets to your specific needs with custom fields.
Improved Collaboration
Mention specific users within Jira tickets to streamline internal communication and collaboration.
Speak their Language
Integrate emojis into your communication for a more engaging and friendly support experience.
Testimonials
“Customer support is excellent, we had some issues setting this app up and they were extremely patient and helped us make it work. Definitely this will help us optimize our customer support.”
“The addition and reliability of this app has helped us increase our speed to response. Essential channel for supporting an international workforce!”
“Works perfect! Such an amazing support!”
“WhatsApp Connector is a true game-changer in the way I manage technical support for my clients! Since I started using this application, I've seen a significant increase in user satisfaction. What impresses me most about WhatsApp Connector is its ability to open up a new, effective channel of communication with my customers. The ease with which I can interact with them via WhatsApp has improved response times and the quality of support I provide. This has led to higher user satisfaction, which is crucial for my business.”
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Install Mobile for Jira
Step 1: Install WhatsApp Connector for Jira
Step 2: Connect Twilio Account to WhatsApp Connector for Jira
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