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JSM Mobile

Access ITSM tools Anywhere

Transform your JSM portal into a mobile app for smooth accessibility and collaboration using the most ideal ticket management system.

Try it Free

On-the-Go Request Management

Effortlessly create new requests, track existing ones, and get real-time updates – all from your mobile device.

Seamless Collaboration
with Agents

Communicate with agents by adding comments, uploading relevant files for context, and updating request statuses – all to ensure faster resolution and stay informed.

Simplified Request
Organization

Filter requests by status (open, closed, created by you) for better organization and quicker access to specific requests. Easily navigate through your request history for reference and tracking purposes.

Enhanced Customer
Experience

Manage your service requests independently, increasing efficiency and reducing wait times. Enjoy a convenient self-service experience that empowers you to take control of your ITSM needs.

Real-Time Push
Notifications

Get notified directly on your phone (Android & iOS) for assigned agents, status updates, or any actions needed on your requests.

Branded Solution JSM - icon

Customized JSM Mobile:

Tailored for Your Brand

Enjoy the flexibility to customize your Jira support portal to match your brand identity and specific needs with JSM Mobile Branded

Customize your app's
brand colors and logo

Publish your app on
Apple and Play Stores

Pre-configured URL
for easy access

Premium customer
support

Contact us
Branded Pricing

Testimonials

"We use this App with our distributors worldwide and are very happy with this solution. All requests/issues could be solved by the support team very quick which is a great bonus!"
Lena Wiethaus
"Despite the fact you can access JSM portal/help center via a mobile browser, sometimes it's recommended (or even necessary) to use the actual app. JSM Mobile covers most of the functionalities, and we hope support for the new Forms feature will be available soon 🙂 Also, cheers to the vendor support team that's handling requests - they've provided fast and efficient help via their portal."
Tomislav Tobijas
"We've had our first experience with this app and the support team and I must say I'm really satisfied. The app is user friendly and portal customers are fine with it. Also the client who ordered the branded version is happy now and said it was a great job. From my perspective, I'm impressed with the level of your support. The team is professional, uses friendly and polite language and really cares to deliver solutions fast. This was the best: no complaining or blabla, you just receive the request and work on it ASAP. Well done guys! Good luck with developing the product!"
Karolina Dylewicz
"This app is simply Awesome! A Must - Have for raising / tracking /approving Jira tickets on the Go! I must mention that the support offered is incredibly fast. Just yesterday morning I had raised a request and the solution was released as an updated version on the play store by 10pm the same day. Hats off to support team."
Swami Dridapada
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Install JSM Mobile

Step 1: Install App from Atlassian Marketplace

Step 2: Download to Your Mobile Device

Read Documentation

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with a 30-day free trial!

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Atlassian Gold Marketplace Partner committed to delivering innovative solutions that seamlessly integrate with Atlassian products, enhancing productivity and streamlining processes to empower organizations in the digital age.

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