WhatsApp Connector for Jira

I n f o s y s t a A p p s

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Revolutionize Omnichannel Support with WhatsApp

Integrate WhatsApp with your Jira Service Management portal to enhance customer support capabilities.

Report Issues
On The Go

Customers can conveniently report issues directly through their preferred platform, WhatsApp, their go-to messaging app. No app switching, no long forms, just easy reporting!

Conversational
Support in Jira

Manage customer conversations directly within your existing Jira workflow. Reduce response times and keep your team in the loop.

Clear Communication with Voice Notes

Ditch the text back-and-forth! Capture detailed explanations and information through voice notes for faster issue resolution.

Know Your Customers
Instantly

Access customer details with a single click, allowing for personalized support and quicker troubleshooting.

See Customer
Support History

Quickly view a user’s past ticket history to understand the context and resolve issues efficiently.

Automate Support
with a Chatbot

Create a custom WhatsApp chatbot to answer FAQs and guide basic troubleshooting. Free up your team and deliver exceptional support.

Customize Data Collection

Tailor the information you capture in tickets to your specific needs with custom fields.

Improved Collaboration

Mention specific users within Jira tickets to streamline internal communication and collaboration.

Speak their Language

Integrate emojis into your communication for a more engaging and friendly support experience.

Testimonials

“Customer support is excellent, we had some issues setting this app up and they were extremely patient and helped us make it work. Definitely this will help us optimize our customer support.”

“The addition and reliability of this app has helped us increase our speed to response. Essential channel for supporting an international workforce!”

“Works perfect! Such an amazing support!”

“WhatsApp Connector is a true game-changer in the way I manage technical support for my clients! Since I started using this application, I've seen a significant increase in user satisfaction. What impresses me most about WhatsApp Connector is its ability to open up a new, effective channel of communication with my customers. The ease with which I can interact with them via WhatsApp has improved response times and the quality of support I provide. This has led to higher user satisfaction, which is crucial for my business.”

Step 1: Install WhatsApp Connector for Jira

Step 2: Connect Twilio Account to WhatsApp Connector for Jira

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